Protecting the Consumer’s Right to Choose
a Meaningful, Dignified, Affordable Funeral

Keep Us Informed

Address: P.O. Box 1355, Stn B,
Sudbury, ON P3E 5K4

Phone: 1 (705) 671-3753

Toll Free: 1 (866) 203-5139


Consumer Feedback

We would like to hear about your experiences with any aspect of funeral planning. Your comments are appreciated and will help us serve our members and the public. We respect your privacy and will not use your name without your permission.

Complaint Process

Bereavement Authority of Ontario (BAO) accepts consumer complaints. If you have a problem, we encourage you to discuss the matter with the funeral director or transfer service. If you are unable to resolve the matter to your satisfaction visit the Board’s website You can also email the board at: or call 1-844-493-6356 for assistance in proceeding with your complaint.

Get In Touch With MSNO